Terms of Service

Article 1 – Identity of the seller

The ticket seller for access to the Multiwex activities is MULTIWEX SRL, registered with the Crossroads Bank for Enterprises under no. 1009.786.133, with its registered office located at 6900 Marche-en-Famenne, Rue des Deux Provinces 1 – Belgium.

E-mail: info@multiwex.be

Article 2 – Facility Rules and Conditions of Access to the attraction

The purchase of a service from MULTIWEX SRL entails full acceptance of these Terms of Service, as well as the Facility Rules and the Conditions of Access to the attraction.

Article 3 – Ticket / gift voucher prices – No refund

Management reserves the right to modify its tariffs at any time, without prejudice to visitors regarding the validity of reservations paid before such modification.
As far as possible, Multiwex Management strives to inform its visitors of any disruption to its activities through regular updates on its website and social media.
As this effort to provide information has the sole purpose of limiting, as much as possible, any inconvenience that customers may experience, it cannot in any way be interpreted as an acceptance by Management to grant any price reduction on activities for any disruptions that have not been mentioned through these channels.
Regardless of the method of acquisition, reservations for Multiwex attractions will neither be exchanged nor refunded, either in whole or in part. In this respect, it makes no difference if:
- The reservation has not been used or can no longer be used by the purchaser;
- All or part of the attractions in the complex are or have been inaccessible, or part of them has been delayed during the validity period of the right of entry, for reasons related to the operation of the park (breakdown, safety issues, maintenance or renovation, restoration works, installation of new attractions, etc.), circumstances which may in no way be considered as force majeure.
Even in the event of force majeure in the legal sense of the term, the obligation of MULTIWEX SRL shall be limited to offering the visitor a new date of use of the right of entry affected by the force majeure.
Any participation in an activity is deemed to start at the scheduled time, and no refund may be requested in the event of late arrival. Depending on the circumstances invoked by the participant and the availability of the attractions, the rescheduling of the reservation shall be left to the discretion of Management or, failing that, to the Multiwex team.

Article 4 – Gift vouchers

It is strictly forbidden to reproduce, duplicate or counterfeit a Multiwex gift voucher in any way whatsoever. The attempt to sell or use an invalid right of entry, in addition to being subject to criminal prosecution, will immediately result in the confiscation of said right of entry, without any possibility of refund and without prejudice to compensation for the full damage suffered.

Multiwex declines any responsibility in the event of illegal use of a right of entry following its loss or theft, if such loss or theft has not been previously reported. The validity of promo codes on gift vouchers may, for example, be cancelled by Management upon request of the aggrieved holder.

Article 5 – Respect for intellectual property

The intellectual property rights of the website and its elements belong to MULTIWEX SRL. The sales contract concluded between MULTIWEX SRL and the buyer does not grant the latter any right to copy, reproduce, download, post, transmit or distribute any of the elements of the website www.multiwex.be.

Article 6 – Protection of privacy

The rules concerning compliance with legislation on the protection of personal data are described in the Privacy Policy available on a dedicated page of the website www.multiwex.be via the following link.

Article 7 – Applicable law and competent court

Any dispute relating to the Multiwex website and to the sale of rights of access to the attractions shall be governed by Belgian law. The courts and tribunals of the judicial district of Marche-en-Famenne shall have exclusive jurisdiction.

Article 8 – Online ticket sales, scope of application

Contracts concluded remotely via the website multiwex.be are entered into directly with MULTIWEX SRL. Where the ticket purchaser is a consumer within the meaning of the Belgian Code of Economic Law, such contracts shall be governed by the provisions of that Code.

Article 9 – Offer

The information detailing the products or services that may be purchased on the Multiwex website constitutes an offer for sale. Unless expressly stated otherwise, the offer shall remain valid, provided it does not contain any material error, as long as it appears on Multiwex’s official website.

Multiwex shall not be responsible for information, prices, conditions of access or opening hours that do not originate from its official website.

Article 10 – Formation of the contract

The steps to be followed in order to conclude the contract are as follows:

Connection to the booking tool (in the case of a first connection, creation of an account) on the website www.multiwex.be
Selection of the date
Selection of the activity, number of players and number of rounds per player
Selection of the pricing package
Selection of additional options
Display of the booking summary
Acceptance of the conditions of access, internal regulations and general terms and conditions of sale
Summary of your reservation
Possible application of a promo code
Payment Acceptance or refusal of payment (by our payment provider) – Our online payment provider (Vivawallet) does not provide any payment information to Multiwex, which therefore declines all responsibility in relation to the online payment process. In the context of their relations, the parties accept electronic means of proof, such as emails and records within computer systems. Vivawallet complies with the PCI DSS standards.

Article 11 – No right of withdrawal

In accordance with European Directive 2011/83/EU of 25 October 2011, Article 16, point (l), the right of withdrawal cannot be exercised for contracts for the provision of accommodation services other than for residential purposes, transport services, car rental, catering or leisure activities which must be provided on a specific date or during a specific period.

Article 12 – Sale of rights of access to attractions

This chapter applies to the sale of rights of access through the website www.multiwex.be and to group events offered by means of a quote provided by our sales team.

Article 13 – Rates and definition of a “group”

Group rates exist and apply to companies, associations, schools and institutions with more than 12 participants. Our sales teams are at your disposal to offer you a tailor-made event. A group event reservation will only be considered as scheduled once the proposed quote has been returned to us signed for approval.
For up to 12 persons, public rates apply and only online booking makes it possible to secure the selected time slot.
With the exception of the activities K7 Karaoke, Cube³ Pixel Floor and Buzz-e-Quiz, attractions are not privatised until the maximum number of players allowed for the session has been reached. Your group, especially if small, may therefore be joined by other players registering for the same session. No request for refund, discount or compensation shall be accepted in relation to this situation, which is deemed to be well known to participants.

Article 14 – Booking

Bookings are made exclusively via the website, by creating or logging into a personal account and paying for the reservation. For packages for groups of more than 12 players (companies, associations, schools and institutions), customers are invited to contact us by phone at +32 (0)84 770 709 (Monday to Friday, from 9:00 a.m. to 5:00 p.m.).
All reservations must be confirmed by Multiwex by e-mail. If you do not receive confirmation, please contact our administrative team at +32 (0)84 770 222.
Any reservation shall only become effective upon receipt of full payment for the service. Multiwex reserves the right to resell an unconfirmed time slot at the latest one week before the service date.

Article 15 – Payment for a reservation

Participation in a Multiwex activity must be paid in advance, at the time of booking, online on the website www.multiwex.be
Payments for online bookings shall be made in euros via the Vivawallet payment platform (Visa, Mastercard, Maestro, Bancontact, IDEAL, Payconiq, etc.). The card is charged after the customer has clicked on the “Pay” button.

Article 16 – Simple cancellation of a reservation

Reservations via the website: in accordance with Article VI.53, 12° of the Belgian Code of Economic Law (the consumer may not exercise the right of withdrawal provided for in Article VI.47, 12° for services of accommodation other than for residential purposes, transport, car rental, catering or services related to leisure activities if the contract provides for a specific execution date or period), the customer does not have the right to withdraw from their purchase. Multiwex is therefore not obliged to refund a reservation cancelled by the customer.
Sessions booked via quotation (groups of more than 12 people, events, companies, etc.): acceptance of a quotation constitutes payment. Except in situations left to the discretion of Management, the amounts stated on a signed quotation shall be irrevocably due.

Article 17 – Provisions specific to groups and companies

17.1 Meals and menus reserved in advance

In the context of a meal or menus reserved in advance on quotation, the final number of guests and the final choice of menus must be communicated at the latest 7 working days before the event date.

Last-minute cancellations or the absence of guests on the day itself shall not give rise to any reduction or refund, as purchases, preparations and production will already have been carried out by our teams.

17.2 Withdrawals – activities and meals

In the event of participant withdrawals for activities or meals, Management reserves the right to compensate or not compensate the value of unused services by preloaded cards for the Starcadium arcade hall. For BattleKart services, and only if availability allows, it may be proposed that the present players use the sessions reserved but not used by the absentees.

17.3 Payment and confirmation of quotations

For any group booking made on quotation:

The booking shall only be considered confirmed after payment of a deposit invoice of at least 50% of the total booking amount.

For any quotation amounting to less than €1,000 excluding VAT, confirmation requires payment of 100% of the booking amount.

In the absence of payment within the required timeframe, Multiwex reserves the right to release the reserved time slot.

Article 18 – Invoicing conditions and late payments

Invoices are payable at the seller’s address, net and in cash, unless otherwise agreed at the time of order.

Cheques are not accepted.

Any complaint relating to an invoice must be sent by registered mail within 8 days of its issue date.

Any invoice not paid by the due date shall automatically and without prior notice be increased by:

15% late payment interest, and
15% fixed compensation, with a minimum of €25.

In the event of dispute, the courts of Marche-en-Famenne shall have exclusive jurisdiction.

The data provided for the purpose of invoicing will only be used by MULTIWEX SRL and will never be transmitted to third-party commercial entities. Customers have the right to access, rectify or delete their data via policy@wex.be

Article 19 – Erroneous payment

If you dispute a payment made on our website by mistake, the procedural fees charged to us will be re-invoiced to you. These fees amount to €20 per transaction, but this rate may change.

Article 20 – Sale of Multiwex access rights by a third party

For tickets and/or discount vouchers purchased or obtained from a third-party reseller, the buyer is naturally bound by the contractual provisions governing their relationship with that reseller. However, entry into the complex constitutes acceptance of the Multiwex Internal Regulations and of the validity conditions of the offer proposed by the third-party seller.

The resale of rights of access offered by Multiwex is strictly prohibited, and MULTIWEX SRL reserves the right to initiate legal proceedings against individuals or companies offering tickets (official or counterfeit) for sale without its express authorisation.