Privacy Policy

MULTIWEX SRL is dedicated to protecting your privacy and your personal data, in accordance with applicable Belgian legislation (including the General Data Protection Regulation). All personal data you provide by way of our Multiwex leisure centre is therefore treated as completely confidential.

You can use our services for various reasons: to stay informed regarding our activities, to subscribe to our newsletter, to buy entrance tickets, to contact us via the online form, to answer satisfaction surveys following your visit, to participate in competitions via our social networks, or to use the Multiwex Wi-Fi network made available to you during your visit.

In this regard, our Privacy Policy details:

• The data collected
• Our use of data collected
• Your right to access and update your data
• Transmission of data
• Data protection
• Links to third-party websites and social networks
• Updates to our Privacy Policy

The data collected

1.     Via our online services

Your personal data is collected when you use one of our online services: purchasing an entrance ticket via our ticketing service, subscribing to our newsletter, requesting information via the contact form, participating in contests via our social networks, participating in satisfaction surveys, or using the Multiwex Wi-Fi network made available to you during your visit. This personal data may include, depending on the service used: last name, first name, gender, date of birth, postal address, telephone number and email address.

For security and monitoring reasons, including with regard to the required age for ordering tickets, providing personal (and truthful) data is a mandatory condition for purchasing tickets via the online ticketing service. Indeed, overall orders are non-transferrable, and may be subject to an identity check at the entrance of Multiwex. Please note that cookies are also used when you visit the www.multiwex.be website. Cookies are small text files that are stored on your web browser to allow us to improve your browsing experience on our website by collecting some usage statistics. No personal or identifying information is collected via these cookies.

Finally, entering your email address on the Multiwex public Wi-Fi access page allows you to benefit from a free 4-hour connection throughout the entire infrastructure. The connection date(s) and time(s) are also collected.

2.    Image rights

When visiting to Multiwex, you are likely to be photographed or filmed by one of our approved photographers and camerapeople at any time. Please note that the reproduction of images of groups or crowds during public events is permitted without seeking the permission of the people, provided that it does not infringe on their privacy. If this is the case and you would like to have content published on our website or social networks removed, you can send us a request via email to policy@multiwex.be.

Our use of data collected

The data we collect allows us to provide, manage and improve our services, as well as to develop new services. It also allows us to inform you about our leisure centre, in which you have explicitly indicated an interest by subscribing to our newsletter (via our website).

Your right to access and update your data

As mentioned above, when you subscribe to our newsletter, purchase a ticket or participate in the activities at our centre, you authorise us to collect your personal data and to process or use it for specific purposes in order to transmit the requested information to you.

You have the right to withdraw your consent through various means at any time:

• By clicking on the unsubscribe link found at the bottom of each newsletter sent by us
• By contacting us via the following email address: policy@multiwex.be
• By sending us your request by post to the following address:

Service Protection des données
MULTIWEX SRL
Rue des Deux Provinces, 1
B_6900 Marche-en-Famenne

You can also change and update your data or find out what data we have regarding you by contacting us via these email or postal addresses. Please note that we will only consider written requests.

Transmission of data to third parties

We never pass on the personal data you have shared with us to commercial third parties or partners. Your data is in no way used for purposes other than those described in this Privacy Policy.

Data protection

We implement appropriate and necessary administrative, technical and physical security measures to protect your personal data from accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

Links to third-party websites and social networks

Our website may contain links to websites or social networks operated by third parties. The privacy rules laid out in this document do not apply in any way to these other websites and networks. We advise you to consult the privacy policies issued by these third parties.

Updates to our Privacy Policy

Please note that this Privacy Policy is subject to change depending on changes to our services, as well as any feedback received from our customers. This document will also be adapted if the data protection legislation changes. In the event of a substantial modification, we will notify you by way of a visible communication on our website and by indicating the date of the last modification in the header of this document.